Visitation Policies

Visiting Hours

The OSUCCC - James promotes the involvement and support of family and friends as part of providing quality patient care. It is our policy to encourage and facilitate visitation in a manner that promotes healing, balances the needs of all patients and visitors in the facility, and creates a safe and secure environment. Patient visitation will not be restricted, limited or other-wise denied on the basis of age, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation and gender identity or expression.

General visiting hours are 24 hours a day in most areas. Specific areas may have different visitation hours based on the needs of their unique patient population. The number of visitors and length of visits may be limited in order to provide for the rest and recovery of the patient. 

Overnight visitation is allowed between the hours of 10 p.m. and 5 a.m. One visitor may stay per patient per room. The needs of the patient are the primary factor in deciding whether to allow overnight visitation. All overnight visitors must obtain a visitation pass from the nursing station. Select this link to review the James Overnight Visitation Guidelines.
Children may visit patients in their room (with the permission of the nursing staff) or in the family waiting areas. Children are not able to visit overnight. Children generally may not visit on the Blood and Marrow Transplant Unit.


Cell Phones/Electronic Equipment

For the safety of our patients, cell phones and other radio transmitting devices should not be used in patient care areas. They must be turned off, not just placed on standby. Signals from these devices can interfere with patient care equipment and put patients in danger. Unit nursing staff needs to approve other electronic equipment that you would like to use during your stay. There are designated areas where cell phones may be used. These areas are clearly identified with signage and are located in:

• James main lobby (1st floor)
• Hallway to 12th Avenue Garage
• Wendy’s dining area
• Crossover between The James and Doan Hall (Floors 2, 3, 5, 7, 8, 9 and 10)


Help Prevent the Spread of Infection

Hospital staff routinely take precautions when caring for patients to help prevent the spread of infection. For your health and that of the other patients, visitors and staff, we ask that you join us in preventing the spread of infection by following these simple guidelines:


  • Clean your hands often! For example: before eating or after using the bathroom, blowing your nose, sneezing, coughing or handling common items such as a telephone.
    - Clean your hands with the alcohol hand rub product that is conveniently located in all patient care areas
    - Clean with soap and water for at least 15 seconds
  • Do not visit a patient if you have a cough, cold or other signs of illness. If you must visit, clean your hands before your visit and ask a staff member for a mask.
  • Before bringing live plants or fresh produce into the hospital, check with hospital staff first. To protect patients from germs that live on plants or in the dirt, live plants are not allowed in some areas.
  • Not all patients require the same kind of isolation. Staff and visitors may be asked to wear gloves, a gown and/or a mask.


Mail, Flowers and Balloons

The James volunteers deliver patient mail every morning. Flowers are delivered by volunteers weekdays before 4 p.m. for The James. During weekends, the florist delivers flowers directly to each patient.

Please note the following restrictions:

Due to the special environment and care of our patients in our intensive care units and The James, we do not permit live plants or cut flowers to be delivered to patients in these areas.

If you wish to send or present balloons to Medical Center patients, please use "mylar" balloons. Because of latex allergy concerns, latex balloons are not permitted in any Medical Center building.

The address for The James is:

The James
Attention:  (patient name and room number)
300 W. Tenth Ave.
Columbus, OH 43210

The Ohio State University Comprehensive Cancer Center – Arthur G. James Cancer Hospital and Richard J. Solove Research Institute (OSUCCC – James) 460 W. 10th Avenue, Columbus, OH 43210 Phone: 1-800-293-5066 | Email: