Patient and Visitor Information


Our information services staff can assist you with finding hospital telephone numbers not listed here. Please call 614-293-3000.

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A Fifth Third Bank is located on the first floor of Doan Hall near the 12th Avenue Parking Garage. Hours are 8 a.m.– 5 p.m. Monday through Friday. A full range of financial services is available.

Automated teller machines (ATMs) are located in:

  • University Hospital (Rhodes Hall) lobby near the Gift Shop and outside the Fifth Third Bank in Doan Hall
  • Cramblett Medical Clinic lobby across from the Registration Area.
  • University Hospital East ATMs are located near the Scarlet Ribbon Gift Shop and the Seasons Garden Café.

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Caring Bridge

Caring Bridge enables you to stay connected with family, friends and colleagues before, during and after your hospital stay. This free website allows you to update everyone all at once, collect supporting messages and share photos. Learn more about Caring Bridge.

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Dining Gift Cards

Nutrition Services offers gift cards that are accepted at all Seasons dining locations (University Hospital, University Hospital East, Martha Morehouse Medical Plaza and 660 Ackerman Road). If you are not able to visit but would like to send a gift card to one of our patients, please call Nutrition Services at 614-293-3974. Our staff will be happy to help you with your purchase and deliver your gift to the patient.

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The Ethics Committee offers consultation in difficult situations.  To contact the Ethics Committee, call the Department of Chaplaincy at 614-293-8791 weekdays from 7:30 a.m. – 4:30 p.m. After 4:30 p.m. weekdays and on weekends, call the hospital operator at 614-293-8000 and ask for the chaplain-on-call.

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Financial Counselors

Financial counselors are available to assist with insurance questions and special billing arrangements if needed.

  • To contact a financial counselor for The James, call 614-293-3201 Monday through Friday from 8 a.m. - 4:30 p.m.

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Flower Arrangements and Balloons

Live plants and cut flowers are not permitted in The James or our intensive care units because they may spread infections. For James patients, floral arrangements made of silk, paper, plastic or ceramic may be given.  Bone marrow transplant (BMT) patients may have only very small arrangements due to space limitations.  Please check with the BMT unit for more specific instructions.

Only mylar balloons are permitted in our hospitals; no rubber or latex balloons are allowed due to concerns about allergic reactions. Please send all deliveries to: 

Attention:  (patient name and room number)
300 W. Tenth Ave.
Columbus, OH 43210

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Gift Shop

The Scarlet Ribbon Gift Shop has two locations where a variety of items are available, including personal items, cards, magazines, snacks and soft drinks.

  • University Hospital (Rhodes Hall lobby): Hours are Monday  – Friday 8 a.m. – 8 p.m., weekends 10:30 a.m. – 7 p.m. and closed holidays. Phone: 614-293-8942. Flower delivery available.
  • University Hospital East (main lobby at the end of the glass wall hallway): Hours are Monday – Friday, 9 a.m. – 5 p.m. Phone: 614-257-2032.

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Guest Services

If you have any concerns about your care, treatment or safety, we encourage you to contact a member of your healthcare team or Guest Services. 
Guest Services………………………614-293-8609 or toll free at 866-993-8609  Hours: Monday through Friday 8 a.m. to 5 p.m. 
At other times, please contact the Administrative Nursing Supervisor at 614-293-6565. 
Although most concerns can be resolved by our staff, if at any time you feel you need more help, you may contact the Ohio Department of Health at 1-800-342-0553 or the Joint Commission at 1-800-994-6610.

Guide Dogs or Service Animals

Visitors who need assistance from support dogs may take their animals to patient care areas with the exception of the Intensive Care Unit (Contact Security, 293-8500 about crates for support dogs.) Guide dogs must remain leashed and with the visitor at all times.

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Hope’s Boutique

Located at 1145 Olentangy River Road in The Stefanie Spielman Comprehensive Breast Center, Hope's Boutique is a convenient, comfortable shopping experience for women during cancer treatment, as well as those engaged in a more active lifestyle. The boutique provides everything a woman needs to enhance her personal appearance and feel confident. Family and friends can also find nice items to help with the journey. Visit the Hope’s Boutique Web site for locations, hours and further information.

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Internet Access

At The James we’re committed to providing you with personalized health care. Helping you stay connected to your friends and family is just one of the ways that we can help improve your stay. Wireless Internet access is available on all floors of The James. To access the Internet, your computer must be configured for wireless. Before connecting to our network, you must agree with our usage guidelines to ensure that the Internet is used in a safe and appropriate manner to protect organizational and patient information.


Follow the steps below to connect your laptop computer to our wireless network:
1.)  Make sure your computer is configured for wireless.
2.)  Select OSUMC Guest Internet.
3.)  Open your Web browser and you will be presented with a usage disclaimer.
4.)  If you agree to the usage terms and conditions click on the "Agree" button.

 For further assistance, contact The James Guest Services at 614-293-8609 between 8 a.m. – 4:30 p.m. weekdays.

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Library for Health Information

The Library for Health Information is located in University Hospital on the fifth floor of Rhodes Hall in the Atrium. The Library for Health Information is staffed by a librarian and specially-trained volunteers who can help you find health information.  Books, pamphlets, videotapes and a computer with Internet access are available to you.  Call 614-293-3707 or e-mail to request information.  Hours are Monday through Thursday, 10 a.m. – 6 p.m. and Friday 10 a.m.– 4 p.m.

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Lost and Found

If you lose a personal item during your hospital stay, contact your nurse or call the Security Department at 614-293-8500. However, please do not bring any jewelry, cash, credit cards or other valuables with you.  We do not have any way of securing these in your room.  If you wear eyeglasses, dentures or hearing aides, please bring the case or other appropriate labeled container for them.

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Patient and Visitor Information Centers

Information centers are in the lobbies of most Medical Center buildings.  Help yourself to all relevant handouts.

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Postal Services

  • At The James, outgoing mail can be taken to a mailbox on the first floor of the north wing of Doan Hall.  A stamp machine is in the Doan Hall Lobby.  Hospital volunteers deliver mail to patients Monday through Friday.  If mail arrives after you leave, it will be forwarded to your home address. Please send mail to:

          Attention:  (patient name and room number)
          300 W. Tenth Ave.
          Columbus, OH 43210

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  • Security is available 24 hours a day to assist patients and visitors with escorts to their vehicles, jump starts and lockouts, or to address security concerns. To contact a security officer, call 614-293-8500.
  • Please do not bring any jewelry, cash, credit cards or other valuables with you.  We do not have any way of securing these in your room.  If you wear eyeglasses, dentures or hearing aides, please bring the case or other appropriate labeled container for them. 

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Social Work

Social workers can assist patients and their families with a variety of issues that may arise from an illness.  To talk with a social worker, contact the Department of Social Work at 614-293-8427, Monday through Friday from 8 a.m.–  5 p.m.

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Spiritual Care

Ohio State University Medical Center’s Department of Chaplaincy and Clinical Pastoral Education assists patients, families and Medical Center staff in meeting your spiritual and emotional needs. As your partners in healing, we provide chaplaincy and worship services, and can help connect you with your own pastor or faith representative. For assistance, please call us at 614-293-8791 for OSU Medical Center main campus.

A Sanctuary is located at University Hospital in the Atrium waiting area (fifth floor of Rhodes Hall.) For a schedule of worship services or to request a visit with a chaplain, call the Department of Chaplaincy at 614-293-8791. At University Hospital East, a Sanctuary is located on the third floor north wing.

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Walgreens Pharmacy

Patients (after discharge) and their families are welcome to use these pharmacies for their prescription and over-the-counter medications or medical and surgical supplies. Locations and hours are:

  • University Hospital (first floor of Doan Hall, adjacent to the Doan Hall elevator and information desk) Monday through Friday 9 a.m.– 9 p.m., and weekends and holidays 9 a.m.– 6 p.m. 614-293-3313
  • Cramblett Medical Clinic (first floor) Monday through Friday 8 a.m.– 6 p.m. 614-293-8015
  • University Hospital East (ground floor of the Tower by the Seasons Garden Cafe) Monday-Friday 9 a.m.– 9 p.m.; Saturday and Sunday 9 a.m.– 6 p.m.;  614-257-2280.

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The Ohio State University Comprehensive Cancer Center – Arthur G. James Cancer Hospital and Richard J. Solove Research Institute (OSUCCC – James) 460 W. 10th Avenue, Columbus, OH 43210 Phone: 1-800-293-5066 | Email: