Your First Visit

How should I prepare for my first appointment?

To better understand your medical history and any treatment interventions to date, it is very important to have several items available at your first appointment visit. Your scheduling coordinator will explain how to handle your medical records, X-ray films, test results  and glass pathology slides/reports for your first visit. If questions arise, The James Line New Patient Referral Center may be reached at 614-293-5066 or toll-free 1-800-293-5066 during regular weekday business hours, 8 a.m. to 4:30 p.m. EST.

What should I bring with me?
At the time of your first appointment, you should have completed and brought with you a health history form, which is included in the New Patient Appointment Packet mailed to your home. This form will be reviewed by your care team. In addition, your medical records, referring physician follow-up data, present medication summary, X-ray reports, pathology slides and written reports, preauthorization insurance form, picture ID card and a prepared list of questions should be part of your preparation checklist for this appointment.

It is suggested that a family member or trusted friend accompany you so that an additional person hears what the oncology specialist recommends. If you are alone, it may be useful to bring a cassette recorder to the appointment so you may review the consultation.

Where should I go?
When making an appointment for your first visit, you will be given instructions on where to report. If you need additional directions, please call The James Line at 614-293-5066 or toll-free 1-800-293-5066, or click on our online Patient & Visitor Guide or Maps & Directions.

When should I get there?
Please arrive at least 30 minutes prior to your scheduled appointment. Upon arrival at The James, you may ask directions from the information or registration staff. After reporting to the correct patient care area to register, you will then be seated in a waiting area until you are escorted to an examination/treatment room for your consultation.

How long will I be there?
Expect to spend 2 to 4 hours during your first visit, this time is to assure that each new patient is fully evaluated. The length of subsequent visits will depend on the treatment plan and follow-up testing that will be recommended for you. Since there may be a wait before you see the physician please bring something to read or items of interest to occupy your wait time. If you or your family member choose to leave the waiting area, be sure to notify the registration staff.

What will happen while I'm there?
During your visit, a discussion of your treatment needs will occur. First the oncologist will review your materials and conduct an examination. At this time, the doctor may make preliminary treatment or further diagnostic recommendations to you. It is often necessary to discuss your individual treatment needs with other members of the cancer care team and in turn explain any changes in the recommendations in regard to your cancer care to you. Additional testing and oncology specialty referrals may be in order. The cancer care team members work closely with your oncology physicians to ensure that you have the information that you need, that your questions are answered, and that you have resolved any concerns.

In several cancer disease groups, The James offers a one-stop, full-service approach to cancer care. We bring together a variety of oncology specialists to determine the best treatment plan for the patient as well as linking you and your family with an extensive array of support services.

The Ohio State University Comprehensive Cancer Center – Arthur G. James Cancer Hospital and Richard J. Solove Research Institute (OSUCCC – James) 460 W. 10th Avenue, Columbus, OH 43210 Phone: 1-800-293-5066 | Email: