Patient Referral Center FAQ

Q. Must I have a doctor to initiate a referral to The James and schedule an appointment?


A. A self-referral for yourself, a family member or a friend may be made by contacting The James Line (New Patient Referral Center) at (614) 293-5066 or toll-free 1-800-293-5066. You can reach us from 8 a.m. to 4:30 p.m. weekdays. Before calling, please complete our online check l​ist.


Q. How do I arrange an appointment with a cancer specialist for a second opinion consultation?


A. The James has treatment teams of clinical and research physicians who specialize in specific cancers and are happy to oblige you in rendering a second opinion. The process begins by contacting us at (614) 293-5066 or toll-free 1-800-293-5066.


Q. How can I arrange to see a cancer specialist who has an interest in my cancer type, and how long will I wait for a new patient appointment?


A. As a result of our variety of specialities ("cancer care teams"), there probably will be a specialist with a special interest in your disease.  The time varies, as we try to match our physicians' expertise with a patient's particular type of cancer. We certainly understand the anxiety surrounding the diagnosis of cancer, and we will do our best to respond to your request as efficiently as possible.


Q. How can I get on the mailing list for publications from The James?


A. To subscribe, please call Ohio State University Medical Center's Communications and Marketing office at (614) 293-3670 or sign up via the Contact U​s page on this Web site.


Q. How can I learn about breakthroughs and the latest technology and research cancer findings at The James?


A. Please go to the Media Room area and read about the remarkable discoveries that are happening here at The James. Watch for the next televised “Breakthroughs” program seen locally on WBNS, 10-TV.


Q. What can you tell me about the capsule endoscopy?


A. This FDA-approved procedure is performed to examine the small bowel. Pictures are taken using a camera inside a capsule that the patient swallows, then reviewed by the radiologist to determine it there are any abnormalities that require further investigation. Many insurance providers cover the cost of the procedure, which currently costs about $2,400.


Q. How do I find out about clinical trials and if I am eligible to participate?


A. There are several ways:

  • Call The James Line at (614) 293-5066 or toll-free 1-800-293-5066 and speak to one of the oncology nurses concerning available trials and initial eligibility criteria
  • Visit the Clinical ​Trials page and review them on your own
  • During your consultation with your James oncologist, ask about available trial opportunities

 Q. If a patient is too weak to travel, can the records be sent to The James and a second opinion rendered?


A. Part of the evaluation of the patient is a physical examination as well as a discussion with the healthcare team about the patient's mental preparedness for treatment. Certainly the medical work-up and the treatment records are important elements, but the patient and the treatment team should meet face-to-face to establish the best plan of care.


Q. What does it mean when The James is listed as a Comprehensive Cancer Center?


A. The Comprehensive Cancer Center designation by the National Cancer Institute (NCI) is a noble distinction for The James. To obtain recognition from the NCI, the institution has to pass a rigorous peer review. Under NCI guidelines, The James must perform research in three major areas: basic research; clinical research; and cancer prevention, control, and population-based research. The James is required to have a strong body of interactive research that bridges these defined areas. In addition, The James must conduct activities in outreach, education and information provision, which are directed toward both the health professional and lay community.


Q. How close to my home or office is the nearest JamesCare mammography center?


A. The James has several mammography centers located around the city. Please check our mammography locations​ or call The James mammography scheduling center at (614) 293-0020. A timely appointment will be arranged at a JamesCare location that is convenient for you.

The Ohio State University Comprehensive Cancer Center – Arthur G. James Cancer Hospital and Richard J. Solove Research Institute (OSUCCC – James) 460 W. 10th Avenue, Columbus, OH 43210 Phone: 1-800-293-5066 | Email: